Frequently Asked Question
General Questions
What is Smamer?
Smamer is a subscription-based service that delivers high-quality thoobs, undergarments, and custom designs to your doorstep. We use AI-powered measurements for a perfect fit and offer flexible customization options.
How does the subscription service work?
You choose a plan based on your needs, customize your thoob, and our AI technology ensures accurate measurements. We then deliver new thoobs to your doorstep at regular intervals.
Do you offer single purchases, or is it only a subscription service?
While our primary focus is on subscriptions, we may offer single purchases for customers who want to try our service before subscribing.
Who can use Smamer?
Smamer is designed for men, women, and children who want high-quality traditional attire with the convenience of online ordering and customization.
Measurements & Fit
How do I provide my measurements?
Our website integrates AI measurement technology, which guides you through a quick and accurate measuring process using your phone or computer.
What if my thoob doesn’t fit perfectly?
We offer a one-time free adjustment for new customers to ensure the perfect fit. You can also update your measurements anytime.
Can I update my measurements if my size changes?
Yes! You can update your size through your account, and our AI will adjust your future orders accordingly.
Subscription Plans & Customization
What subscription plans are available?
We offer multiple plans based on frequency and customization options. Plans include monthly, quarterly, or semi-annual deliveries.
Can I pause or cancel my subscription?
Yes, you can pause or cancel your subscription anytime through your account settings.
What customization options are available?
You can choose from different fabrics, colors, embroidery styles, collars, sleeve types, and more to create your perfect thoob.
Ordering & Delivery
How long does it take to receive my order?
Standard orders take 5-7 business days, while customized thoobs may take up to 10 business days.
Do you deliver across Saudi Arabia?
Yes, we currently offer delivery across all cities in Saudi Arabia. International shipping will be available soon.
Can I track my order?
Yes, you’ll receive a tracking link once your order has been shipped.
Pricing & Payment
How much does a subscription cost?
Pricing depends on the plan and customization level. You can check our pricing details on our website.
What payment methods do you accept?
We accept credit cards, Mada, Apple Pay, and other secure payment methods. Tabby and Tamara will be added shortly.
Are there any hidden fees?
No, all costs are clearly displayed before you confirm your subscription.
Loyalty & Referral Program
Do you offer loyalty rewards?
Yes! Long-term subscribers get discounts, free accessories, or exclusive customization options.
How does the referral program work?
When you refer a friend, both of you receive special rewards, such as discounts on your next thoob or free accessories.
Customer Support
How can I contact customer support?
You can reach us through WhatsApp, email, or live chat on our website.
What if I have an issue with my order?
If there’s an issue with your order, please contact us within 48 hours of delivery, and we’ll resolve it promptly.